Service Portal | Charles And Colvard

The following warranty terms apply to all gemstone and jewelry purchases made prior to October 3, 2016.

Gemstone Limited Lifetime Warranty covers:

All gemstones made by Charles & Colvard.
The brilliance and fire inherent in your moissanite gem(s).
The coverage for your Charles & Colvard gem(s) are subject to the terms as outlined below and as set forth on your Limited Lifetime Warranty card.

Jewelry Limited Warranty covers:

All jewelry made by Charles & Colvard containing Forever Classic™, Forever Brilliant® and Forever One™ gemstones.
The coverage for your Charles & Colvard jewelry pieces are subject to the terms and conditions as outlined below and as set forth on your Jewelry Limited Warranty card and has a coverage period of 12 months.

Terms and Conditions:

In the unlikely event the optical properties of brilliance and fire alters in a gem(s), or something happens to the jewelry, please contact Charles & Colvard at 1-800-210-GEMS, with a copy of your receipt and warranty card, and a customer service representative will assist you.

Each warranty applies only to the original purchaser and is non-transferable. The Limited Lifetime Warranty on your gem(s) does not cover: chipping, breaking, scratching, abrasions, or damage as a result of abuse, misuse, loss, or theft of your gem(s). The Limited Warranty on your jewelry does not cover defects related to wear and tear, abuse, misuse, loss, or theft of your jewelry piece(s). Charles & Colvard® does not endorse or approve any third-party alterations or treatments to any Charles & Colvard Created Moissanite® gem(s) or jewelry. Such processes may be temporary and could lessen the durability and value of the gem(s) or jewelry. Any third-party alterations or treatments to your gem(s) or jewelry pieces containing Charles & Colvard Created Moissanite® will void either warranty. Your purchase including the Limited Lifetime Warranty or the Limited Warranty, whichever applies, is governed by the substantive laws of North Carolina without giving effect to any conflict of laws provisions.